Shipping : Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We ship all orders within 5-10 business days of the date of purchase. Please do not contact us about your order unless it is past this window. Tracking information will be uploaded and sent to you as soon as your order is shipped.

​

​

Returns:  All sales are final. No refunds or exchanges. If you were sent the wrong item or if the product is defective contact us via email.

 

​

Late or missing refunds: (if applicable for cancelled orders) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thenaptowncollective.net